Refund & Return Policy

Redeeming Credits for Rewards:

All rewards are subject to availability. Members can redeem credits by logging into MyRegal.com and ordering the desired reward using the credits available on their account. Credits can only be redeemed for items found in the online Reward Center catalog at the time of redemption. The full credit balance required for the selected reward must be available in your account at the time your order is placed. Credit values assigned to any reward are subject to change from time to time without prior notice. A complete mailing address, and other requested information, must be provided for delivery of physical merchandise rewards.

Authorized Redemptions:

Credits may not be transferred and must be redeemed by an authorized representative of Member. Once we receive your redemption request, the program will review your account to verify that you have sufficient credits to redeem the reward requested and that such credits are valid. Membership may be terminated if the Administrators find that fraudulent activity occurred in either earning credits or redeeming credits for rewards.

Except for appropriate returns as set forth below, all rewards are provided and must be accepted.

AS IS. Regal Entertainment Group, Other Partners, Program Administrators and each of their respective agents or representatives make no representations or warranties, express or implied, and each disclaims any and all liability as to the condition, quality, merchantability or fitness for a particular purpose of products and/or services provided by or through the Program.

Refund and Exchange Policy for Merchandise:

You may request a refund or exchange for a reward that (i) is delivered to you damaged or defective (a “Damaged Reward”) or (ii) is not what you ordered (an “Incorrect Reward”), in each case within ten (10) days of delivery to you, by emailing regalcrownclubstore@regmovies.com. The reward for which the refund is requested must be returned to Regal Entertainment Group (“Regal”) using a return shipping label provided by Regal by emailing regalcrownclubstore@regmovies.com. In order for an Incorrect Reward to be eligible for a refund or exchange, it must be in its original, unopened packaging (except that (1) if the Incorrect Reward isn’t delivered packaged, the original hangtag (or other original tag or label) must still be attached, and (2) if the Incorrect Reward is apparel, it must be in its original condition, unworn and unwashed). You must provide all information requested by Regal to process the refund or exchange. Shipping and handling and other transaction fees you incur in connection with purchase of the reward for which a refund or exchange is requested may be refunded in Regal’s sole discretion. Regal is not responsible for lost, late, misdirected, mutilated, incomplete or illegible returns, including any failed refund or exchange that may result from such nonconforming returns.

You may request to exchange any reward that is not a Damaged Reward or Incorrect Reward within thirty (30) days of delivery to you by emailing regalcrownclubstore@regmovies.com. You will be responsible for the cost of shipping such reward back to Regal, and we recommend using a carrier that provides you with a tracking number, such as UPS, FedEx or USPS Priority Mail. In order for such a reward to be eligible for an exchange, it must be in its original, unopened packaging (except that (1) if the reward isn’t delivered packaged, the original hangtag (or other original tag or label) must still be attached, and (2) if the reward is apparel, it must be in its original condition, unworn and unwashed). You must provide all information requested by Regal to process the exchange. Shipping and handling and other transaction fees you incur in connection with purchase of the reward for which an exchange is requested will not be refunded. If the item for which you wish to exchange the original reward is not available, Regal may issue you a refund for the original reward in its sole discretion. Regal is not responsible for lost, late, misdirected, mutilated, incomplete or illegible returns, including any failed exchange that may result from such nonconforming returns.

Refund and Exchange Policy for Digitally Delivered Rewards, Rewards Loaded Onto Your Club Card, and Sweepstakes Entries:

Digitally delivered items, rewards loaded onto a Club Card, and sweepstakes entries are provided “AS IS.” Refunds and exchanges for these rewards may be granted in Regal’s sole discretion. If a refund or exchange is awarded, the associated original reward will be cancelled. To request a refund or exchange, you must email regalcrownclubstore@regmovies.com within ten (10) days of purchasing the reward. You must provide all information requested by Regal to process the refund or exchange.

For additional information, please see the Crown Club Rules or contact us at regalcrownclubstore@regmovies.com.